During Dreamforce 2024, Salesforce showcased new AI features aimed at making Slack a more integrated and productive workspace. Some key highlights:
- AgentForce in Slack: This AI-powered chatbot lets users query their CRM data directly within Slack, with responses tailored by customer data.
- Integration with Third-Party AI: Slack is also compatible with external AI agents from companies like Adobe Express and Cohere, extending its functionality beyond the Salesforce ecosystem.
- Workflow Builder with AI: A revamped workflow automation tool allows businesses to easily create workflows through conversational prompts in Slack.
- AI-Generated Meeting Notes: Slack’s new AI automatically generates meeting transcripts, key points, and shared files after audio or video huddles.
These enhancements aim to reduce time lost due to poor collaboration by leveraging AI for better productivity (Tech.co).
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Slack, powered by artificial intelligence (AI)
During Dreamforce 2024, Salesforce unveiled major updates to its collaboration platform, Slack, powered by artificial intelligence (AI). These updates focus on transforming Slack into a more comprehensive work operating system, improving how businesses collaborate and automate workflows.
Here are the key details:
1. AI-Generated Meeting Notes
Slack’s new AI feature automates note-taking during meetings. Once a meeting (audio or video huddle) concludes, AI generates a transcript, identifies key points, and organizes shared files. This reduces the need for manual note-taking and ensures everyone is aligned on important discussions.
2. AgentForce in Slack
AgentForce is an AI-powered chatbot integrated into Slack, allowing users to interact with their Salesforce CRM data directly within the platform. Users can ask questions related to their business operations, and AgentForce retrieves relevant data or reports from the CRM, streamlining decision-making processes without leaving Slack.
3. Third-Party AI Integration
Slack is now compatible with external AI tools, such as Adobe Express and Cohere, enabling broader functionality for creative work, text analysis, and content generation. This allows teams to work across different industries and use cases, enhancing flexibility and productivity.
4. AI-Powered Workflow Builder
The updated Workflow Builder allows non-technical users to automate tasks with ease using conversational language. Employees can describe the workflows they need, and AI helps build automated sequences, improving team productivity by eliminating manual tasks.
5. Enhanced Security and Governance
- Salesforce is also focusing on security, introducing new governance controls for Slack. These features help organizations manage sensitive data, making Slack more secure and scalable for enterprise use.
These updates reflect Salesforce’s ongoing investment in AI and automation, aligning with its vision of making Slack a central hub for business operations, communication, and collaboration (Tech.co)(Lifewire).
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